Back in 2014, when my friends Mathieu and Elias and I launched the unu Scooter Classic, we dreamed of changing the automotive industry by connecting people for authentic and meaningful experiences, and making a true impact on reducing emissions. What seemed like a dream back then, in just five years turned into a major success story with more than 10,000 sold scooters and overwhelmingly positive feedback from our users.
Shortly after our launch, we started working on the new unu Scooter, which was to be designed and developed in-house. With the new scooter, we emphasise state-of-the-art technology and solve usability issues to provide the best user experience possible. The development process went through many stages of iterations until we finally reached a point at which we were confident to go ahead with the designing and engineering process.
In May 2019, we finally launched the pre-order campaign for the new unu Scooter and received great feedback both in the press and on social media: Over 80 international press outlets reported on our news and thousands of users discussed it via our social channels. I am particularly happy with and proud of those customers who already pre-ordered the new unu Scooter and by doing so, expressed their trust and belief in our endeavours.
Ever since unu’s inception, our guiding principle has been to remain transparent with our users, both in celebrating our milestones as well as sharing our challenges. Therefore, we would like you to know that the design and engineering processes of the new unu Scooter are now fully completed. However, we’ve unfortunately encountered some delays with the manufacturing side of the scooter, which features highly complex automotive technology and needs to meet our high quality standards.
For our production, we work with one of the biggest consumer electronics manufacturers in the world. We chose this partner not only because they produce products of high quality and reliability, but also because their innovation center allows us to translate our entirely in-house developed design and mechanics into mass production – all of this under fair and sustainable conditions. In close coordination with our partner, we’ve realized the need to re-adjust the production process in order to deliver a product in line with our common standards in quality and product experience.
As a result of this, we currently expect that we’ll have to shift the delivery of the new unu Scooter to spring 2020. This means that we’re currently running behind – something we hadn’t expected at this stage. We’re aware how much inconvenience this causes to our pre-order customers and share their frustrations entirely. While we have to accept that this is part of the process, we’re now putting all our efforts into making sure that the unu Scooter will be delivered in time for next spring.
In the coming weeks, we’ll provide more updates on the production process via our social channels and our newsletter. Furthermore, we plan to provide you with more behind the scenes stories from unu and new content focussed on the new unu Scooter.
All my best
Most relevant FAQs
Is the new unu Scooter tested and certified?
The unu Scooter is tested and certified by the world leader in product testing and certification, TÜV. The scooter goes through extensive testing in line with international standards and directives, and is compliant with European vehicle regulations.
How does this affect the pre-order period?
Not very much. In contrary, we will extend the pre-order phase until end of January 2020. During the pre-order phase, you will receive a limited pre-order package, which includes a 100€ discount, a helmet and an additional year of warranty, which comes to a total value of 328€. Additionally, you'll get early access to our online shop, which guarantees that you'll be one of the first ones to own and ride an unu Scooter (Model 2019).
What advantage do I have now from placing a pre-order?
During the pre-order phase, you will receive a limited pre-order package, which includes a 100€ discount, a helmet and an additional year of warranty, which comes to a total value of 328€. Additionally, you'll get early access to our online shop, which guarantees that you'll be one of the first ones to own and ride an unu Scooter (Model 2019).
How do these news affect T&Cs?
Not very much. We will extend the pre-order phase until end of January 2020 and cancelation of your pre-order will be possible until June, 30th 2020.
Will there be any test rides available soon?
Yes, there will be test rides for the new scooter – but not during the time of the pre-order phase. Once the scooter has officially launched, we'll provide test ride options. Make sure to sign up to our newsletter and follow our social channels, where we'll announce news on test rides.
How can I cancel my pre-order?
You can request to get your payment refunded until June, 30th 2020 by following the cancelation process of the pre-order terms and conditions, and using the cancelation form here: unumotors.com/en/cancel-preorder